Why Customology?

Since 1997 we’ve been helping businesses keep and grow their customers. Specialising in creating customers for life, we help businesses understand their customers and develop measurable programs to keep them coming back. We mix technology, science, and marketing to influence consumer behaviour to ultimately drive repeat sales.

Our Team

Customology’s handpicked team with collective talent across strategy, data science, and technology – all passionate about helping you create customers for life.


Meet your Customologists


Mark James

Founder & Strategist

Michael Barnard

General Manager & Strategist

Patrick Teahan

Head of Data Science

Michael Woodruff

Head of Growth

Katherine Arnold

Head of Planning

Derek Rogers

Head of Engineering

Molly Standfield

Senior Program Manager

Jacqueline Carynny

Program Manager

Love helping brands understand, engage, and grow their customers?

Customology is a division of the GJI Group


The GJI Group collective capabilities span communication, design, printing, recruitment and interior design. We collaborate strategically, to give our brands a powerful combination of services and support. Everything we do is about helping you find, keep and grow your customers.