September 2021

24 Sep Customology helps Brisbane City Councillors adopt a customer-first mindset

Posted at 09:24h in News & Insights

Australia’s leading customer growth and retention agency, Customology, attended the Lord Mayor’s Adrian Schrinner’s strategy planning day last Thursday. Mark James, CEO & Chief Customologist was invited to present to administration councillors about customer insights. Adopting a customer-first mindset was high on the agenda for the council,...

Customer communications - the value of relevancy WS

13 Sep Customer communications: the value of relevancy

Posted at 09:25h in News & Insights

Over the last eighteen months, we’ve seen brands accelerate their digital strategies in order to keep up with their customer’s needs and demands. Digital now has a bigger audience than ever before, giving brands an incredible opportunity to build stronger relationships, through effective customer communications. Every...