27 Aug What’s the best mechanism for driving customer loyalty for your business?
Loyal customers - something every brand wants more of…...
customer retention Tag
30 Jul CASE STUDY: Bridgestone Australia
THE CHALLENGE: Bridgestone Australia wanted to grow customer retention and spend in their retail store network by redesigning their customer ‘Tyre Maintenance Program’. Their existing program contacted customers via direct mail, advising them to visit a store for a tyre check. Appointments were generally made via...
09 Apr Customers are still spending, so why are retailers failing?
Customer spending in Australia increased to 261905 AUD million in the last quarter of 2018, and has actually continued to rise since 2016¹, and yet we continue to learn of another retailer closing its doors and entering into administration. Australian Consumer Spend source: tradingeconomics.com Last year alone, we...
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